Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How should I care for my Critical Role apparel?
To preserve the life of your garments and their printed designs, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on any screen-printed graphics.
What is your return policy for clothing items?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Limited edition drop items are final sale unless a defect is present.
How do I determine the correct size for me?
Each product page features a specific size chart with measurements for chest width and body length. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.
Do you offer international shipping for merchandise?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and taxes determined by your local government, which are the responsibility of the customer.
When will my pre-order item ship?
Pre-order shipping timelines are listed on the individual product pages. If your order contains both in-stock and pre-order items, the entire shipment will be held until the pre-order item is ready to ship.
Can I change my shipping address after placing an order?
Address changes can only be made before an order enters the fulfillment process. Please contact our support team immediately with your order number to request an update.